Xero Reviews

Great support from Tom. Understood the problem and liased with Metro Bank to resolve

John was amazing. He was very helpful and patient and sorted my issue within 24 hours.

Thanks John

Very easy to use, I was unsure to start with, but it has transformed my business management

Without a doubt the easiest accounting software for us non-accountant types who have a business to run.
What I love most is its uncluttered interface and simple layout. A stark contrast to Quickbooks which is about as quick as learning to fly a jet.
Support is also good.
I would say Xero lacks so obvious features like getting a notification when an invoice is paid.
I like how you can forward an email that has a PDF to Xero and it reads it but unlike QuickBooks there's no option to simply drag and drop a PDF into a bill and have it read, simple things like that should have been added years ago. All in all, I enjoy using it to manage my accounts and by far the best compared with Quickbooks, Sage and others.

Nick helped straight away, was polite and knowledgeable. The system though doesn't have a very useful functionality that would be helpful for many businesses.

Consistently helpful, knowledgeable , usually respond to queries within a couple of hours. For some tricky situations, they’ve been happy to phone and talk through how to resolve the issue.

Absolutely awful. Difficult to use, and makes it on purpose very difficult to submit support tickets. With other SaaS tools I either get great UX with no support or terrible UX with rapid customer support explaining things such as "where is this button" to make up for lack of any UX work put into the product. Xero is bad UX with bad customer support, unfortunately.

The 2 stars go for payroll function, which so far has been reliable (although not without hiccups at the beginning).

Really the only reason we are still using it is because apparently there are no better alternatives - the field is ripe for disruption!

Sent a question asking for help with an issue received a clear concise reply with links to articles to assist further.

Xero made no effort to resolve the problem - just sent me a template response summarising the steps set out in the FAQs and sent me links to the FAQs. I’d already tried the steps in the FAQs.

I struggled to transfer data for emails to xero.

I did go to the help section which was a little unclear . And managed to transfer some data over
clear instructions may be may help full.
step by step

More then excellent customer service.
Very prompt reply on my first sent email with the description of the issue.
Very fast and professional way of dealing with issue.

I lost restricted access to Xero and tried reload the required app. without success. So I decided to contact Xero sending an email to their support team. Initially they responded online but thankfully for me they quickly established contact by phone. So what I'd struggled with for several days was quickly resolved. Thank you so team team very impressed with your expertise and professionalism. Lesson to be learnt, if you have a problem with Xero get in touch with their support team.

My problem was resolved efficiently and by a very friendly member of staff (Amanda).
The only downside was that it needed a conversation to resolve the issue, and it was quite a journey to actually be able to speak to someone

Unless your bank has a direct feed with Xero, you will be dependent on Xero's partner Yodlee for your bank feed. The bank feed function is unstable and not reliable. You will need to refresh the bank feed many times throughout the month and then you will be subject to many instances of gaps in data, duplicate bank records and worst of the all phantom transactions. If bank feeds are high on your must have list for accounting software, then steer clear of Xero...

Bad system to use. Reset itself and then locks you out. Then you have to deal with an email only. If everything works, it ok to use, one problem and its a nightmare.